How early should I arrive for my game?
Please arrive at 10-15 minutes prior to your game start time.
What is the cost of playing?
At KeyMasters.ca Escape Rooms in Hamilton, the cost are as follows:
The deposit is $29 (+ tax), if you bring 4 or more players, you will be refunded the difference upon arrival.
Can I just come by spontaneously?
Do to staffing, we do not have someone always at the Escape Room at all times.
What if there's an emergency?
The door you enter acts as both an entrance and an emergency exit.
Is it scary?
No. We do not have jump scares or horror elements in our games. All of our games are family friendly.
How old do you have to be to play?
There is no age limit. Games are recommended for players that are 16 or over.
I need to cancel, modify or reschedule my booking, what do I do?
Once you have booked a room, we reserve a spot for you.
Are there video cameras in the room?
Yes. Cameras are used by the Game Master to monitor your live experience at all times to assist in your quest.
Am I going to have to play with strangers?
Absolutely not! Whatever amount of people you book and bring, that's how many people get to play at once.
Can I be refused entry?
We reserve the right to refuse entry to any group or individual, at our own discretion.